Return and Refund Policy

Cancellation, Return, and Refund Policy

Effective Date: 19 Feb 2025

Welcome to ZenitthVastu.com (“we,” “our,” “us”). This policy outlines the terms and conditions for cancellations, returns, and refunds for Vastu products and services purchased through our website [Your Website URL]. By placing an order, you agree to this policy.

1. Order Cancellation

• Orders can be canceled within [X] hours of purchase, provided they have not been shipped or processed.
• To request a cancellation, contact us at [Your Contact Email] with your order details.
• If the order has already been processed or shipped, it cannot be canceled.
• Refunds for canceled orders will be processed within [X] business days.

2. Return Policy

• We accept returns for eligible products within [X] days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Certain items, such as personalized or digital products, may not be eligible for return.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• To initiate a return, contact us at [Your Contact Email] for further instructions.

3. Refund Policy

• Once the returned item is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed to the original payment method within [X] business days.
• Shipping fees are non-refundable unless the return is due to our mistake or a defective product.
• Refunds for services will be handled on a case-by-case basis.

4. Exchange Policy

• We may offer exchanges for defective or damaged items.
• To request an exchange, contact us within [X] days of delivery with supporting images and order details.
• If the replacement product is unavailable, a full refund or store credit may be issued.

5. Non-Returnable Items

• The following items are non-returnable and non-refundable:
  • Customized or personalized Vastu products
  • Digital products or downloadable content
  • Services that have already been provided

6. Late or Missing Refunds

• If you haven’t received your refund within the expected timeframe, check with your bank or payment provider.
• If the issue persists, contact us at [Your Contact Email] for assistance.

7. Changes to This Policy

• We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have any questions about our Cancellation, Return, and Refund Policy, please contact us at:

zenitthvastu.com
1115A, 11th floor, T-5, RPS 12th Avenue, Sector 27C, Faridabad – 121003, Haryana, India.
[email protected]
tel:+919711375166

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this policy.